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Agents

AI agents are configured assistants that combine an LLM model with tools, data sources, and custom behavior.

What is an Agent?

An agent has:

  • System prompt — defines personality and instructions
  • LLM model — the model that powers the agent (or auto-routing)
  • Tools — database queries, HTTP calls, MCP servers
  • Triggers — webhooks that start conversations automatically

Agent Types

TypeUse Case
data_analystQuery databases, generate reports
customer_supportAnswer questions, resolve issues
salesLead qualification, product info
generalGeneral-purpose assistant

Agent Lifecycle

  1. Draft — Being configured, not yet available
  2. Published — Active and accepting requests
  3. Archived — Disabled, preserved for reference

Managing Agents

Agents can be managed through: